Managing priorities in technical interventions, optimizing the software and PCs used by the television company’s large number of users, requires a service that is not only efficient in terms of resources to be devoted to support, but also and especially in the management logic that only new intelligent applications can guarantee.

For this reason, Netgroup devoted itself completely to the design of a platform for Smart Industry and on the Warehouse tailor-made for the Customer.

The Warehouse, i.e., the warehouse, thanks to the use of an innovative application called Smart Industry, will allow the management of thousands of assets monthly. By implementing incoming and shipping logics , synchronized moment by moment, the entire system will be under control, becoming a strong point in the integrated service strategy rendered to the Customer.

Together, logistics and technical support become “friendly,” allowing users to operate proactively with regard to the assistance they require.

It is not the user who is the sole owner of the issue; rather, it is the application system that pushes and incentivizes the scheduling of interventions, makes friendly arrangements with users, technicians, and logistics operators, manages and synchronizes calendaring, and most importantly, continuous reminders of activities through the booking system with a push approach for non-invasive notifications.